Your cart
Close Alternative Icon
Bag Icon

Shipping & Returns

We ship internationally

If your country is not listed below, please contact us so we can find a shipping option for you before you place the order

Please see the select countries and territories in the section below for information on where we ship to.

We deliver to the following countries and territories:

  • Ireland
  • United Kingdoms
  • Romania
  • Austria
  • Germany
  • Italy
  • Belgium

Shipping options 

Ireland, United Kingdoms, Italy, Austria, Germany, Belgium
 
The international shipping will be offered by TARSIN company (click here) :
 3-4 days from the time the order is process.
All the orders are process every Wednesday.
After your order is process you will receive a confirmation email.  
The moment your package arrived to the destination city, you will be notify by the courier to pick up your package from the delivery agency. 
Packages can be picked up starting Saturday.

The address for Pick up & Collet is:

Ireland
Unit 32c,
Rosemount Business Park,
Dublin 15,
Dublin
Phone no: 0035 386 834 8314

UK

LONDRA – COLINDALE
NW 90 EQ (next to ASDA store), London
0044 790 066 8103
0044 203 269 1003

Belgium

Stadion Roi Baudouin (Heysel next to Atomium),
Bruxelles
0032 486 946 055

Italy, Belgium, Austria, Germany

Dropping point - you will get an email with the exact dropping point after you place the order.

Romania

Standard Cargus 1-3 days - from the moment you've placed the order.

Shipping Cost

Romania - Free Delivery 
Ireland, Italy, Austria, Germany, Belgium - from 10 euros
The shipping cost will be paid at the time of delivery of the package. For For any question please contact us at info@moujanlusoo.com

Order and Shipping Issues

If you have any problems with your order, please contact us so that we can make it right info@moujanlusso.com We want to make sure you’re happy and will try our hardest to resolve any issues.

Payment

We offer secure online ordering and accept Visa, MasterCard, American Express, Discover, and PayPal.

Moujanlusso.com does not store any of your credit card information on our website. All customer payment information is managed and processed by Shopify. For more information, please visit here.

Cash on Delivery option is available, you can pay for the items you order once they are received. his option is available only in Romania.

Refunds / Exchanges

We hope you will be completely delighted with your order. However, if for any reason you are not, we are happy to offer an exchange or replacement as long as you return it to us within 14 working days, unopened, unused and in its original condition. We reserve the right to refuse an exchange or refund if items are non-saleable .All items purchased with a promo code are final sale, no exceptions.

If a product arrives broken or damaged, we are happy to send a replacement. However, a photograph as proof of the damage/defect is required.

Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase. Please do not hesitate to contact us at anytime if you are unhappy with your order.

For international orders, if your package is unclaimed or returned back to us, we may refund the amount you paid at the check out.

You need to complete the Returns Form included with your Invoice with the details of the products you are returning and enclose the note with your returned parcel. In order for us to further develop our products and services please give a reason why the products are not suitable and whether you require an exchange or refund. Please always include a convenient telephone number and your email address in case we need to contact you regarding your return.

Once we have processed your return our Returns Department will contact you by telephone or email. Please be aware that it can take 3 to 5 working days after we have processed a refund payment for it to appear on your credit card statement. If, after sending your parcel back you have not been contacted by us, please kindly contact us at info@moujanlusso.com, in order for us to further investigate.

Please ensure your parcel is sent by trackable international courier. We are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned. 

Make sure your items are securely wrapped and send your return to:

Mircea Robu nr 12A street

Tg Mures,

Romania

Code: 540259