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FAQ

How Can I Track My Order?
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We will provide a tracking number for every order. The tracking number will be sent to your email once we have shipped the products. Alternatively you may contact our Customer Service Team on Contact page or email us at order@moujanlusso.com. Please provide your order number when making enquiries.

Can I Cancel My Order?
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All orders are processed and completed as quickly as possible. If you have any modification requests or need to cancel, please contact info@moujanlusso.com after placing your order. We cannot guarantee that we will be able to cancel or modify orders, but we will try our best to accommodate all requests.

I Have Entered An Incorrect Address!
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If you have misspelled or auto-filled your address incorrectly, simply reply to your order
confirmation email and give us the correct information. If the address is wrong, we can
correct this within 24 hours.

What Is Your Return Policy?
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We want you to love your purchase. That's why we have a 30-day return policy!

Please note that we only accept returns or exchanges for damaged products, delivery of wrong products, unopened or unused products. To initiate a return or exchange, please reach out to
info@moujanlusso.com to discuss your return. Click Here for step by step details.



What If My Order Arrived Damaged?
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We're sorry to hear about that. We would love to help you swap out your damaged
product for a fresh one. It's pretty simple! Follow the steps below:

1) Take photos of the defect.

2) Send the photos to us with your order number.

We'll be happy to send out another free of charge.

Do you accept international orders?
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Yes, we ship almost everywhere in the world. To find out if we ship to your country, place an item in your cart and continue to the Shipping section of the Checkout process. Open the Country' pull-down menu in the Shipping Address section. If your country is included in that list, we're able to ship to you. If your country is not included, we will not be able to fill your order.

What should I do if I have a complaint?
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Please visit the Contact page if you have a complaint, or e-mail to info@moujanlusso.com